Return & Refund Policy

For hygiene and safety reasons, and due to the nature of personal care products, all return requests are subject to the following conditions.

Returns are accepted if:
The product arrives damaged.
You receive an incorrect product.
Your order is incomplete or missing items.
Return Conditions
The request must be submitted within 14 days of receiving the order.
The product must be unused.
The product must be returned in its original packaging with all accessories included.
A valid order number or purchase invoice must be provided.
The customer is responsible for the return shipping cost.
Refunds

Once the returned product has been received, inspected, and approved, the refund will be processed using the original payment method within 7–14 business days, depending on your bank or payment provider.

Non-Returnable Items

Returns cannot be accepted for:

Used products.
Opened products unless they have a manufacturing defect.
Products damaged due to misuse or improper handling.
Exchange Policy

Products may be exchanged within 14 days of delivery in the following cases:

Manufacturing defects.
Incorrect product received.
Product damaged during shipping.
Exchange Conditions
The product must be unused.
The original packaging must be intact.
Customer Support must be contacted before returning the product.
The customer is responsible for shipping costs.

If a manufacturing defect is confirmed, Nemocare will cover all shipping costs associated with the replacement.